Measuring & Improving Processes: How to Create Better Member/Customer Experiences and Build Long-Term Relationships (November 2017)

Description:

This seminar will arm you with tools and strategies that are fundamental to Six Sigma and other proven performance improvement methodologies.  You will learn how to 1) Identify customer requirements; 2) Measure process performance; 3) Determine root cause of business challenges; 4) Deploy process improvement strategies.

 

Dates:

November 8 - 9, 2017.  9:00 am - 4:00 pm

Location:

James B. Henry Center for Executive Development, Lansing, MI

Audience:

• Manager of Operations, Administration or Manufacturing
• Business Analyst
• Project Manager
• Process owner or manager
• Member of an performance improvement team

For more information:

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