Measuring & Improving Processes: How to Create Better Member/Customer Experiences and Build Long-Term Relationships (November 2017)


This seminar will arm you with tools and strategies that are fundamental to Six Sigma and other proven performance improvement methodologies.  You will learn how to 1) Identify customer requirements; 2) Measure process performance; 3) Determine root cause of business challenges; 4) Deploy process improvement strategies.



November 8 - 9, 2017.  9:00 am - 4:00 pm


James B. Henry Center for Executive Development, Lansing, MI


• Manager of Operations, Administration or Manufacturing
• Business Analyst
• Project Manager
• Process owner or manager
• Member of an performance improvement team

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