Implementing Performance Improvements and IT Upgrades (May 2017)


The challenge of implementing process change is as great as the challenge of creating innovative business process solutions. Implementing process and technology change requires a powerful combination of “soft” skills and “hard” skills: Techniques that will win widespread support for process changes and methodologies to implement the solution effectively.


May 10 - 11, 2017.  9:00 am - 4:00 pm


James B. Henry Center for Executive Development, 3535 Forest Rd, Lansing, MI, 48910


Manager of Operations, Administration or Manufacturing, Business Analyst, System Analyst, Project Manager, Process owner or manager, Member of an performance improvement team

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