Transforming the Customer Experience: Building Lifelong Customer Relationships through Innovation (December 2017)

Description:

Transformative customer experience programs go far beyond automating for cost reduction and reinventing processes for improved customer satisfaction. They are the intersection of strategic marketing, out-of-the-box thinking and operational innovation. This two-day program will help your organization bring together innovators, process owners and technology experts to transform the customer experience and generate dramatic growth. This is a management program that will help you innovate processes and redefine both the customer experience and your organization’s competitive position in the marketplace.

Dates:

December 12 - 13, 2017.  8:30 am - 5:00 pm

Location:

The James B. Henry Center for Executive Development, 3535 Forest Rd, Lansing, Michigan, 48910

Audience:

Participants should include Service/Product Line Leaders, Business Analysis Managers, Marketing Leaders, Brand Managers, Information Technology Leaders, Business Process Owners, Customer Service Leaders, Customer Relationship Managers, Supply Chain or IT Process Transformation Team Members.

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