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  • Great Lakes Fruit, Vegetable, and Farm Market Expo (December 2016)

    Dates:

    December 5 - 7, 2017

    Location:

    DeVos Place Convention Center and the Amway Grand Plaza Hotel, Grand Rapids, MI.

    Description:

    The Great Lakes Fruit, Vegetable, and Farm Market Expo is one of the premier trade shows of its kind. There are over 450 exhibitors with displays of everything needed to grow, harvest, and pack fruit and vegetables, as well as an area featuring companies with products and services for farm marketers. Over 75 educational sessions and workshops are offered on such topics as organic production, integrated pest management, and water use issues. Past activities have included a banquet, a reception, a pageant, a showcase, and a full-day bakery workshop. All three days will include educational programming that can be used for education credits and certification.

  • Process Redesign For Financial Services (April, May 2017)

    Dates:

    April 27, 2017, May 9, 2017, May 12, 2017.  9:00 am - 4:30 pm

    Location:

    • April 27, 2017: Indianapolis Marriott East, 7202 East 21st Street, Indianapolis, IN  46212
    • May 9, 2017: Troy, MI
    • May 12, 2017: Marriott Grand Rapids Downtown, 235 Louis St. NW, Grand Rapids, Michigan, 49503

    Description:

    The business environment for banks, credit unions and insurance companies is far different from what it was just a decade ago.  Low interest rates, competition from FinTech, and the emergence of millennials as a major customer segment have changed the competitive landscape. To survive and grow today, financial service companies must design business processes that engage customers/members and deliver service value that differentiates your organization from the competition.This seminar will arm you with process redesign tools and a roadmap to determine which process and technology changes will have the most impact on customer/member satisfaction, retention and service quality. 

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