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Number of Programs: 13

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  • Business and Bagels: How to Increase Sales with One Word - Customer-centric (March 2018)

    Dates:

    March 14, 2018.  8:00 am - 9:15 am.

    Location:

    The James B. Henry Center for Executive Development, 3535 Forest Rd, Lansing, Michigan, 48910

    Description:

    Today’s firms face increased competition and pressure to deliver sales and profits.  Many firms are seeking strategies to get the customer more involved in the sales process, thus reducing the time and energy by companies to generate sales. While this may produce beneficial short-term benefits, what are the long-term effects on customer retention?  This session identifies ways to connect with our current customers to satisfy their needs, increase loyalty, generate positive word of mouth, and ultimately increase sales, profits, and increase our customer base.

  • Business Process Management Certificate Series (October - November 2017)

    Dates:

    October 3 - November 30, 2017.  

    • Online modules: October 3, 5, and 10, 2017 (2 hours each)
    • Classroom modules: October 19-20, November 8-9, and November 29-30, 2017

    Location:

    This program takes place both online and in a classroom. (Classroom modules: James B. Henry Center for Executive Development, 3535 Forest Road, Lansing, MI 48910)

    Description:

    With information technology redefining operations in almost every industry, managing the “business process” has become more essential than ever.  BPM is a critical skills set for analysts who redesign the way work is performed and for managers who must assure ongoing performance improvement.

    Michigan State University’s Business Process Management Certificate is compatible with the Association of Business Process Management Professionals’ (ABPMP) Comprehensive Body of Knowledge.  Via three classroom modules, it provides tools and techniques you need to transform operations to reduce costs, slash service and/or cycle times, increase capacity and provide a better customer experience.  This certificate series also includes three e-learning modules that deliver traditional process improvement knowledge (Lean, Six Sigma) and cutting edge BPM techniques.

  • Essentials of Process Management LIVE Webinars (October 2017)

    Dates:

    • October 3, 2017: Module 1
    • October 5, 2017: Module 2
    • October 10, 2017: Module 3

    Location:

    Online

    Description:

    The Essentials of Business Process Management modules are two hours each.  The three modules include:

    • Module 1: Core Concepts (The Value Engine; Managing Business Processes; Business Process Maturity)
    • Module 2: Operational Excellence (Improving Tactical Results; The Three M's of Process Management; Sustaining Excellence)
    • Module 3: Sustaining and Leveraging Process Excellence (Transformation; Managing Across Silos; Assessing Your Organization's Maturity)
  • Establishing a Process Culture: The Key to Making Improvement Truly Continuous (September 2017)

    Dates:

    September 20, 2017

    Description:

    Process improvement programs like Lean and Six Sigma can deliver some measure of success.  However, sustainable performance excellence requires a culture that is built around the value that business processes create for your customer, your member, your patient or your citizen.

    This briefing will demonstrate the steps to successful culture change using a case study from an electric utility that transformed itself from traditional, command-and-control silos to a participative culture showe team members understand how cross-functional processes serve customers and fulfill their mission.

    This is a FREE program.

  • Facilitation Skills and Techniques Workshop

    Description:

    Facilitation Skills and Techniques (Facilitator Institute) focuses on the training of individuals who can effectively facilitate process improvement and problem solving efforts in public or private sector organizations. The five-day program represents an intensive period of training that provides substantive learning, interactive exercises to apply the principles, and the building of a toolkit of techniques useful in working with teams, task forces, and other groups.

  • Lean Production Workshop

    Location:

    Offered on-site at your organization

    Description:

    Lean Production is a system of work organization that strives to deliver high quality, low-cost products through the efficient use of resources and the elimination of waste. In the session, participants will learn about the principles and practices of lean production systems and discuss the forces that are driving manufacturing firms to change the way that they work. Participants will discuss what "lean" means to the production worker and to the front-line manager, particularly with respect to work standards, job rotation, teamwork, job intensity, and cooperative labor-management processes.  A central feature of the workshop is a simulation that will provide an opportunity for a hands-on experience of a lean work system. The simulation is designed to illustrate many of the tangible and intangible differences between mass production and lean production systems as well as to surface questions and tension points that typically need to be addressed when implementing a lean production system.

  • Making It In Michigan Annual Conference and Trade Show (November 2017)

    Dates:

    Tuesday, November 7, 2017

    Location:

    Lansing Center, 333 E. Michigan Ave, Lansing, MI, 48933.

    Description:

    Conference attendees will leave the conference equipped with the practical knowledge and industry resources needed to move an idea from the concept stage to a finished and marketable product. Attendees will be able to corroborate and refine business ideas, connecting with industry experts offering insights and tips on managing the common hurdles often encountered by food companies, including food safety, production, working with co-packers, marketing and supply chain issues.  

  • Measuring & Improving Processes: How to Create Better Member/Customer Experiences and Build Long-Term Relationships (November 2017)

    Dates:

    November 8 - 9, 2017.  9:00 am - 4:00 pm

    Location:

    James B. Henry Center for Executive Development, Lansing, MI

    Description:

    This seminar will arm you with tools and strategies that are fundamental to Six Sigma and other proven performance improvement methodologies.  You will learn how to 1) Identify customer requirements; 2) Measure process performance; 3) Determine root cause of business challenges; 4) Deploy process improvement strategies.

     

  • Process Redesign For Financial Services (December 2017)

    Dates:

    December 1, 2017

    Location:

    The James B. Henry Center for Executive Development, 3535 Forest Rd, Lansing, Michigan, 48910

    Description:

    To survive and grow today, financial service companies must design business processes that engage customers/members and deliver service value that differentiates your organization from the competition.

    This seminar will arm you with process redesign tools and a roadmap to determine which process and technology changes will have the most impact on customer/member satisfaction, retention and service quality.  Act now.  Enroll a team of key leaders today.

  • Process Transformation: Improving and Innovating Performance (November 2017)

    Dates:

    November 29 - 30, 2017.  9:00 am - 4:00 pm.

    Location:

    James B. Henry Center for Executive Development, 3535 Forest Road, Lansing, MI 48910

    Description:

    This seminar will arm you classic process improvement skills (SPC, Lean, Six Sigma) and creative redesign techniques so you are able to deliver both continuous improvement and breakthrough solutions for your organization.

  • Professional Certificate in Change Management (Online)

    Dates:

    Ongoing - online

    Location:

    Online

    Description:

    Taught by MSU’s master’s-level faculty, two eight-week online courses focus on the opportunities presented by change as well as the proper timing for implementation. They reveal best practices for change management, including gaining support from the workforce, reshaping organizational culture, overcoming politics, and mobilizing individuals and teams to complete initiatives. You’ll take two required courses in succession - Leadership Effectiveness and Strategic Change Leadership - and earn 7 Continuing Education Units (3.5 CEUs per course).

  • Strategic Decision Making (September 2017)

    Dates:

    September 28, 2017

    Location:

    James B. Henry Center for Executive Development, 3535 Forest Rd, Lansing, MI, 48910

    Description:

    Decision-making is a central element of strategic processes within firms.  A firm’s strategic position, resource sets, and degree of competitive advantage are the outcome of a string of “big-bet” strategic decisions.  Thus, these decisions are central in determining the strategic success or failure of the firm.  However, manager’s experiences, stories in the business press, and academic research all demonstrate that the strategic decisions often fail.  Are these failures an inevitable outcome due to the riskiness of the decisions, or are they predictable surprises?

    In this program, we will explore the process of strategic decision-making and will aim to identify issues that both impede and improve the likelihood of decision success.  In our discussions, we will examine how the characteristics of decision makers, the structure and dynamics of the decision team, and the steps used in the decision process all impact the likelihood of decision success.

  • Transforming the Customer Experience: Building Lifelong Customer Relationships through Innovation (December 2017)

    Dates:

    December 12 - 13, 2017.  8:30 am - 5:00 pm

    Location:

    The James B. Henry Center for Executive Development, 3535 Forest Rd, Lansing, Michigan, 48910

    Description:

    Transformative customer experience programs go far beyond automating for cost reduction and reinventing processes for improved customer satisfaction. They are the intersection of strategic marketing, out-of-the-box thinking and operational innovation. This two-day program will help your organization bring together innovators, process owners and technology experts to transform the customer experience and generate dramatic growth. This is a management program that will help you innovate processes and redefine both the customer experience and your organization’s competitive position in the marketplace.

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