Business, Labor, & Industry
Number of Programs: 2
March 14, 2018. 8:00 am - 9:15 am.
The James B. Henry Center for Executive Development, 3535 Forest Rd, Lansing, Michigan, 48910
Today’s firms face increased competition and pressure to deliver sales and profits. Many firms are seeking strategies to get the customer more involved in the sales process, thus reducing the time and energy by companies to generate sales. While this may produce beneficial short-term benefits, what are the long-term effects on customer retention? This session identifies ways to connect with our current customers to satisfy their needs, increase loyalty, generate positive word of mouth, and ultimately increase sales, profits, and increase our customer base.
November 1 - 2, 2017. 8:30 am - 5:00 pm
James B. Henry Center for Executive Development, 3535 Forest Road, Lansing, MI, 48910
This highly interactive two-day program is designed to improve your understanding and ability to master the skill of negotiation and enhance the competitive position of your organization by drawing on the latest research in negotiation, influence and decision-making. You will gain expertise in diagnosing negotiation situations, knowing what strategies to apply in that given situation, maximizing power position, creating opportunities for joint gains, and developing trade-offs that lead to mutually beneficial agreements. The feedback and discussion sessions following each case will reinforce our newly acquired skills.