Process Transformation: Improving and Innovating Performance (May 2019)


This seminar will arm you classic process improvement skills (SPC, Lean, Six Sigma) and creative redesign techniques so you are able to deliver both continuous improvement and breakthrough solutions for your organization. You Will Learn How to:

  • Utilize a “toolkit” of Lean and Six Sigma tools
  • Interpret data and graphics to manage process performance
  • Identify the root causes that prevent your team from its achieving full potential
  • Think outside the “process box”
  • Devise innovative process designs based on customer needs
  • Evaluate and apply process improvement alternatives
  • Develop results-oriented process improvement solutions
  • Deliver more value to current and future customers


May 9 - 10, 2019.  9:00 am - 4:30 pm.


James B. Henry Center for Executive Development, 3535 Forest Road, Lansing, MI 48910


Systems or Business Analyst; Business Process Owner or Manager, Functional or Project Manager, Process Improvement Team Leader or Member, IT Upgrade (ERP, CRM) Team Leader or Member, Customer Experience professional, Professional actively involved in your organization’s process improvement, customer experience or strategy execution initiatives

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