Process Transformation: Improving and Innovating Performance (June 2018)


This seminar will arm you classic process improvement skills (SPC, Lean, Six Sigma) and creative redesign techniques so you are able to deliver both continuous improvement and breakthrough solutions for your organization.


June 6 - 7, 2018.  9:00 am - 4:30 pm.


James B. Henry Center for Executive Development, 3535 Forest Road, Lansing, MI 48910


Systems or Business Analyst; Business Process Owner or Manager, Functional or Project Manager, Process Improvement Team Leader or Member, IT Upgrade (ERP, CRM) Team Leader or Member, Customer Experience professional, Professional actively involved in your organization’s process improvement, customer experience or strategy execution initiatives

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