Retaining and Managing Critical Knowledge (February 2019)


In the Information Age, businesses must not only mitigate “brain drain”; they must make knowledge and process wisdom a true asset that can be leveraged across the organization.  Unfortunately, traditional HR practices and high-tech knowledge management systems have not been up to the challenge for most organizations. You Will Learn How To:

  • Identify jobs/departments most at risk for loss of critical knowledge or ineffective knowledge transfer
  • Quantify your company’s turnover and retirement risk
  • Leverage a process-oriented approach to share and retain knowledge
  • Capture and communicate wisdom, not just tasks
  • Generate stakeholder support for structured knowledge sharing
  • Start small and generate resources/commitment for expansion
  • Establish a model that’s easily duplicated and accelerates learning/productivity


February 26, 2019


The James B. Henry Center for Executive Development, 3535 Forest Rd, Lansing, Michigan, 48910


You will benefit from this program if you are a:

  • Manager who hires, trains and develops employees
  • Human Resources or learning professional
  • Manager of a team with staff in the field or at remote locations
  • Leader in an organization with regulated and/or safety-related processes
  • Manager whose key emerging employees are millennials
  • Leader of an ISO, Business Process or Knowledge Management Center of Excellence

For more information:

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