Effective Communication in the Municipal Environment Program (Online, Self-paced, 2020)


This self-paced, online program consists of five lessons that focus on the full range of knowledge and skills needed to communicate within the municipal environment.  Upon registration, you will receive a sixty-page self-study document and notes to tell you which sections to read with detailed instructions on how to complete the program requirements.

The self-study program helps those who work in or interact with local government to understand the most efficient and effective way to communicate in their working environment. Many of our participants have indicated the need for a program that helps them communicate with their associates at work, with elected and full time local government representatives and officials and with concerned citizens within their communities.

The self-study document, compiled by an MSU specialist who has immense experience working in the municipal field, is written in the style of a fictional narrative. This narrative is designed to make the learning experience highly practical, as it considers how an administration can improve communications internally and with citizens. It is based on a city, the mayor, elected officials, full time officers and employees with a focus on utilities supervision.

The program and therefore the narrative is divided into five sections or lessons, and after completion of each section, you will complete an online multiple-choice examination to test your learning.


January 1 - December 31,  2020




Those who work in or interact act with local government

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