Thought Leadership Series: Critical Issues for Managers (September - December 2018)

Description:

The purpose of business is to find and serve a customer.  Therefore, any enterprise that hopes to succeed long-term must infuse knowledge of the customer into its people, processes and strategy.

THERE ARE FOUR ONE DAY PROGRAMS FOR THE FULL THOUGHT LEADERSHIP SURVEY: *THESE PROGRAMS CAN BE TAKEN INDIVIDUALLY*

  • Design Thinking & Customer Experience Transformation ~ September 20, 2018
  • Evolving Role of the Process Manager, October 18, 2018
  • Retaining and Managing Critical Knowledge, November 15, 2018
  • Strategic Planning: Process-Based Competition, December 12, 2018

Dates:

  • September 20, 2018: Design Thinking and Customer Experience Transformation
  • October 18, 2018: Evolving role of the Process Manager
  • November 15, 2018: Retaining and Managing Critical Knowledge
  • December 12, 2018: Strategic Planning: Process-Based Competition

Location:

The James B. Henry Center for Executive Development, 3535 Forest Rd, Lansing, Michigan, 48910

Audience:

Business managers, executives

For more information:

See related programs in these topics: