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Number of Programs: 9

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  • Design Thinking and Customer Experience Transformation (September 2018)

    Dates:

    September 20, 2018.  9:00 am - 4:30 pm

    Location:

    The James B. Henry Center for Executive Development, 3535 Forest Rd, Lansing, Michigan, 48910

    Description:

    Transforming your organization requires more than a technology silver bullet.  It requires an enterprise-wide approach that considers changes in strategic planning, business processes, culture and performance metrics.  Only this level of holistic thinking will deliver a sustainable competitive advantage.

    Design Thinking & Customer Experience Transformation will demonstrate proven principles and a road map you can use to:

    • Evaluate your organization’s strategic need for CX transformation
    • Look at your business from your customer’s perspective
    • Select improvement/innovation projects that will have the greatest impact on your success
    • Assess how customer experience impacts strategy
    • Look at your business through the customer’s eyes
    • Understand the principles of design thinking in business
    • Identify business process changes that address your customer’s “moments of truth”
    • Deploy creative customer experience solutions
    • Make your culture more customer-centric
  • Evolving Role Of The Process Manager (October 2018)

    Dates:

    October 18, 2018.  9:00 am - 4:30 pm

    Location:

    The James B. Henry Center for Executive Development, 3535 Forest Rd, Lansing, Michigan, 48910

    Description:

    Evolving Role of the Process Manager addresses the challenge of enterprise process management from both the organizational and personal perspective.  It delivers skills and techniques needed to make process excellence a sustainable asset.  In this seminar, you will learn how to:

    • Create the management architecture to manage across silos
    • Identify core processes and the measures you will use to manage them
    • Coordinate cross-functional efforts to focus on strategic objectives and customer satisfaction
    • Launch strategic process optimization and redesign projects
    • Align technology investments with business process realities
    • Facilitate cross-functional understanding of process management necessities
  • Facilitation Skills and Techniques Workshop

    Description:

    Facilitation Skills and Techniques (Facilitator Institute) focuses on the training of individuals who can effectively facilitate process improvement and problem solving efforts in public or private sector organizations. The five-day program represents an intensive period of training that provides substantive learning, interactive exercises to apply the principles, and the building of a toolkit of techniques useful in working with teams, task forces, and other groups.

  • Finance for the Non-Financial Manager (September 2018)

    Dates:

    September 26, 2018.  8:30 am - 5:00 pm

    Location:

    James B. Henry Center for Executive Development, 3535 Forest Rd, Lansing, MI, 48910

    Description:

    This one-day program is designed to provide participants with hands-on experience in how to use and interpret financial data. Through the use of lectures and exercises the participants will be introduced to and gain an understanding of standard techniques of practical financial management. These techniques are then used in a case setting to identify issues and factors to help improve decision-making.

  • HR Analytics (June, November 2018)

    Dates:

    • June 29, 2018 
    • November 14, 2018

    Location:

    East Lansing Marriott, 300 M.A.C. Avenue, East Lansing, MI 48823
     

    Description:

    Understanding and using data is the future foundation of making important HR decisions. Attending this workshop will prepare participants to:

    • Take data you already have and turn it into decision-making reports without having to buy new software or use outside consultants
    • Provide essential insights to your company that can only come from data analytics
    • Understand your employees' age and experience allowing you to better predict when they are going to leave or retire
    • Develop a recruitment strategy based upon a thorough knowledge of your current talent and future talent needs
    • Train your current workforce to be ready for opportunities when they develop, creating a path of progression and increased retention
    • Position your HR department as a strategic partner, using hard data to help make important decisions
  • NCI Charrettes + Design Thinking Certificate Program Training (Harvard) (July 2018)

    Dates:

    July 23 - 25, 2018

    Location:

    Harvard Law School, Wasserstein Hall, 1585 Massachusetts Ave, Cambridge, MA 02138

    Description:

    Whether you are working on a community design, public policy or a company’s strategic plan, this course will equip you with a flexible, yet replicable, systematic project management process. The charrette harnesses the energies of all parties by immersing them into the design thinking process. Communities and organizations become transformed in the way they work together to solve complex—and often contentious—problems.

    The course is structured around the NCI Charrette System, a time-tested, three-phase project management process. Content includes tools for gauging the length and cost of a charrette using project budget, political considerations, and design difficulty. Also included in the training are design thinking empathy and ideation tools, conflict resolution tools, social media, distance participation, keypad polling, web-based flip charts, and touch tables for public design meetings.

  • Process Mapping, Modeling, Analysis And Redesign (October 2018)

    Dates:

    October 15 - 16, 2018. 9:00 am - 4:30 pm

    Location:

    The James B. Henry Center for Executive Development, 3535 Forest Rd, Lansing, Michigan, 48910

    Description:

    Properly used, process maps can change your entire approach to business process management…and greatly reduce the cost of your operations by eliminating as much as 50% of the steps in most processes as well as the root causes of systemic quality problems. This practical, how-to-do-it seminar will arm you with the knowledge you need to analyze the way your organization really operates, to identify opportunities for dramatic improvement and to implement process changes that will have immediate impact on quality, customer service, productivity and financial performance.

  • Strategic Planning: A Process-Based Competition (December 2018)

    Dates:

    December 12, 2018.  9:00 am - 4:30 pm

    Location:

    James B. Henry Center for Executive Development, 3535 Forest Rd, Lansing, MI 48910

    Description:

    By linking strategy and process, companies can convert operational process excellence into distinct strategic advantages that yield a lasting competitive edge. In this seminar, participants will learn:

    • How to quantify the two-way relationship between strategy and process performance
    • Utilize Process Positioning and Blue Ocean techniques to identify process-driven opportunities
    • Capitalize on process innovation and improvement successes to create a competitive advantage
    • Create a strategic plan that leverages unique process capabilities (or core competencies) to successfully position your company in the market
    • How to align measurement systems to support strategic, cross-functional process performance
    • How to dramatically improve all measures of organizational success
  • Thought Leadership Series: Critical Issues for Managers (September - December 2018)

    Dates:

    • September 20, 2018: Design Thinking and Customer Experience Transformation
    • October 18, 2018: Evolving role of the Process Manager
    • November 15, 2018: Retaining and Managing Critical Knowledge
    • December 12, 2018: Strategic Planning: Process-Based Competition

    Location:

    The James B. Henry Center for Executive Development, 3535 Forest Rd, Lansing, Michigan, 48910

    Description:

    The purpose of business is to find and serve a customer.  Therefore, any enterprise that hopes to succeed long-term must infuse knowledge of the customer into its people, processes and strategy.

    THERE ARE FOUR ONE DAY PROGRAMS FOR THE FULL THOUGHT LEADERSHIP SURVEY: *THESE PROGRAMS CAN BE TAKEN INDIVIDUALLY*

    • Design Thinking & Customer Experience Transformation ~ September 20, 2018
    • Evolving Role of the Process Manager, October 18, 2018
    • Retaining and Managing Critical Knowledge, November 15, 2018
    • Strategic Planning: Process-Based Competition, December 12, 2018
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