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Number of Programs: 9

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  • Business and Bagels: How to Increase Sales with One Word ~ Customer-centric (April 2018)

    Dates:

    April 11, 2018.  8:00 am - 9:15 am.

    Location:

    The James B. Henry Center for Executive Development, 3535 Forest Rd, Lansing, Michigan, 48910

    Description:

    This session will identify ways to connect with current customers to satisfy their needs, increase loyalty, generate positive word of mouth, and ultimately increase sales, profits, and increase your customer base.

  • Facilitation Skills and Techniques Workshop

    Description:

    Facilitation Skills and Techniques (Facilitator Institute) focuses on the training of individuals who can effectively facilitate process improvement and problem solving efforts in public or private sector organizations. The five-day program represents an intensive period of training that provides substantive learning, interactive exercises to apply the principles, and the building of a toolkit of techniques useful in working with teams, task forces, and other groups.

  • Finance for the Non-Financial Manager (April 2018)

    Dates:

    April 12, 2018.  8:30 am - 5:00 pm

    Location:

    James B. Henry Center for Executive Development, 3535 Forest Rd, Lansing, MI, 48910

    Description:

    This one-day program is designed to provide participants with hands-on experience in how to use and interpret financial data. Through the use of lectures and exercises the participants will be introduced to and gain an understanding of standard techniques of practical financial management. These techniques are then used in a case setting to identify issues and factors to help improve decision-making.

  • Job Analysis and Design (March, December 2017)

    Dates:

    March 28, 2017; December 5, 2017

    Location:

    • March 28, 2017: East Lansing Marriott at University Place, 300 M.A.C. Avenue, East Lansing, MI 48823
    • December 5, 2017: East Lansing Marriott at University Place, 300 M.A.C. Avenue, East Lansing, MI 48823

    Description:

    The importance of the job analysis process cannot be overstated – yet many human resources professionals have never had the hands-on, in-depth training needed to conduct accurate job analyses.

    This interactive workshop will prepare you to conduct job analyses that provide needed information to enhance performance and minimize risk. Once you’ve mastered the data collection and analysis process, you’re ready to explore how to enhance work processes through job design and re-design. You will learn about the different approaches to job design, when each is most appropriate, and how to apply them to the jobs in your organization.

    Finally, you will be able to write meaningful job descriptions that inform the recruiting, interviewing and selection of employees; guide employees as they perform their work, and provide managers with the information they need to lead high-performance work teams.

     

     

  • Lean Healthcare: Transforming Processes to Deliver Patient Value (June 2018)

    Dates:

    June 5, 2018.  9:00 am - 4:30 pm

    Location:

    The James B. Henry Center for Executive Development, 3535 Forest Rd, Lansing, Michigan, 48910

    Description:

    The Lean methodology is tailor made to address today’s operational challenges.  Lean provides your team with tools that highlight the sources of process inefficiency, data collection techniques to quantify the magnitude of opportunities, and a problem-solving that methodology promotes engagement and data-driven decision making in any healthcare organization, regardless of size or specialty.

    This seminar will utilize a real world health care example (MRI Utilization at a Children’s Hospital) to demonstrate the fundamentals of Lean Healthcare and provide a framework you can adapt in your healthcare organization.

  • Managing Organizational Change: How To Gain Organization-Wide Ownership For New Solutions (June 2018)

    Dates:

    June 8, 2018. 9:00 am - 4:30 pm.

    Location:

    The James B. Henry Center for Executive Development, 3535 Forest Rd, Lansing, Michigan, 48910

    Description:

    Constant improvements in technology and process capabilities coupled with increasing customer demands continue to redefine the nature of the workplace.  Implementing solutions typically requires both technical and behavioral change.  While technical challenges can, of course, be daunting, dealing with the human aspects of change is far and away the more difficult challenge.  This workshop will address critical behavioral change management concepts, and arm you with the strategies and tools that will help you manage change at both the organization and individual level.

    Think about all the situations within a typical organization in which change management is required.  Organizational redesign often forces role and responsibility shifts that can be very difficult for staff to accept.  Cross-functional improvement projects usually result in changes that make some departments apparent “winners” and others apparent “losers.”  On a more micro level, fear of change can undermind brainstorming and problem-solving meetings.  In short: The techniques learned in this course have broad application in your workplace.

  • Process Mapping, Modeling, Analysis And Redesign (April 2018)

    Dates:

    April 12 - 13, 2018. 9:00 am - 4:30 pm

    Location:

    The James B. Henry Center for Executive Development, 3535 Forest Rd, Lansing, Michigan, 48910

    Description:

    Properly used, process maps can change your entire approach to business process management…and greatly reduce the cost of your operations by eliminating as much as 50% of the steps in most processes as well as the root causes of systemic quality problems. This practical, how-to-do-it seminar will arm you with the knowledge you need to analyze the way your organization really operates, to identify opportunities for dramatic improvement and to implement process changes that will have immediate impact on quality, customer service, productivity and financial performance.

  • Transformation Is Not Just For “Customers” – Rethinking The Citizen, Patient And Student Experience (February 2018)

    Dates:

    February 28, 2018.  11:00 am - 12:00 pm

    Location:

    The James B. Henry Center for Executive Development, 3535 Forest Rd, Lansing, Michigan, 48910

    Description:

    Regardless of what you call your customers, the experiences these people have when they interact with your organization have significant impact on your reputation, brand loyalty, fulfillment of mission/strategic objectives, and bottom line.  Using dramatic case studies from Disney – as well as a hospital, university and municipal agency – this free, 60-minute management briefing will describe a process your leadership team can use to generate and strategically evaluate innovations that will transform your citizen’s, patient’s, member’s or student’s entire end-to-end experience.

  • Transforming the Customer Experience: Building Lifelong Customer Relationships through Innovation (May 2018)

    Dates:

    May 22 - 23, 2018.  8:30 am - 5:00 pm

    Location:

    The James B. Henry Center for Executive Development, 3535 Forest Rd, Lansing, Michigan, 48910

    Description:

    Transformative customer experience programs go far beyond automating for cost reduction and reinventing processes for improved customer satisfaction.  They are the intersection of strategic marketing, out-of-the-box thinking and operational innovation. This two day program will help your organization bring together innovators, process owners and technology experts to transform the customer experience and generate dramatic growth.

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