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Number of Programs: 20

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  • Business and Bagels: How to Increase Sales with One Word ~ Customer-centric (April 2018)

    Dates:

    April 11, 2018.  8:00 am - 9:15 am.

    Location:

    The James B. Henry Center for Executive Development, 3535 Forest Rd, Lansing, Michigan, 48910

    Description:

    This session will identify ways to connect with current customers to satisfy their needs, increase loyalty, generate positive word of mouth, and ultimately increase sales, profits, and increase your customer base.

  • Business and Bagels: Managing Across Generations (May 2018)

    Dates:

    May 16, 2018.  8:00 am - 9:15 am

    Location:

    The James B. Henry Center for Executive Development, 3535 Forest Rd, Lansing, Michigan, 48910

    Description:

    Today’s workforce includes five generations: Silent Generation, Baby Boomers, Generation X, Millennials, and Generation Z.  Each generation has a distinct culture, bringing positive attributes and skills to the workplace.  Understanding and appreciating what each generation offers as employees and contributors to the organization can elevate your ability to manage and lead.  This session will focus on how to utilize generational differences to achieve more effective management, successful teamwork, positive morale and high performance.

  • Business Management Institute III: General Manager/Chief Operating Officer (2017 - 2018)

    Dates:

    Please see the website below

    Location:

    Kellogg Hotel and Conference Center, Michigan State University Campus, East Lansing, MI.

    Description:

    MSU's School of Hospitality Business and Club Managers Association of America offers Business Management Institute III. The one-week seminar teaches participants the use of technology in country clubs, accounting and financial controls, training procedures, quality leadership, team building, change management, marketing, conducting a board meeting, and leadership. Participants must register with the Club Managers Association of America to enroll in this course.

  • Business Process Management Certificate Series (March - June 2018)

    Dates:

    March 20 - June 7, 2018  

    • Online modules: Essentials of BPM (live) March 20, 22 and 27, 2018 (2 hours each)
    • Classroom modules: April 12 - 13, May 1 - 2, and June 6 - 7, 2018

    Location:

    This program takes place both online and in a classroom. (Classroom modules: James B. Henry Center for Executive Development, 3535 Forest Road, Lansing, MI 48910)

    Description:

    Michigan State University’s Business Process Management Certificate is compatible with the Association of Business Process Management Professionals’ (ABPMP) Comprehensive Body of Knowledge.  Via three classroom modules, it provides tools and techniques you need to transform operations to reduce costs, slash service and/or cycle times, increase capacity and provide a better customer experience.  This certificate series also includes three e-learning modules that deliver traditional process improvement knowledge (Lean, Six Sigma) and cutting edge BPM techniques.

  • Construction Project Estimating and Scheduling: Setting the Stage for On-Time, On-Budget Performance (March 2018)

    Dates:

    March 8 - 9, 2018.  9:00 am - 4:30 pm

    Location:

    The James B. Henry Center for Executive Development, 3535 Forest Rd, Lansing, Michigan, 48910

    Description:

    This comprehensive two-day seminar delivers essential skills, including Integrated Project Delivery concepts, you need to manage project scope, make reliable cost and time estimates, and control execution...even as unforeseen issues arise.

  • Effective Communication in the Municipal Environment Program (Online, Self-paced)

    Location:

    Online

    Description:

    This self-paced, online program consists of five lessons that focus on the full range of knowledge and skills needed to communicate within the municipal environment.  Upon registration, you will receive a sixty-page self-study document and notes to tell you which sections to read with detailed instructions on how to complete the program requirements.

    The self-study program helps those who work in or interact with local government to understand the most efficient and effective way to communicate in their working environment. Many of our participants have indicated the need for a program that helps them communicate with their associates at work, with elected and full time local government representatives and officials and with concerned citizens within their communities.

    The self-study document, compiled by an MSU specialist who has immense experience working in the municipal field, is written in the style of a fictional narrative. This narrative is designed to make the learning experience highly practical, as it considers how an administration can improve communications internally and with citizens. It is based on a city, the mayor, elected officials, full time officers and employees with a focus on utilities supervision.

    The program and therefore the narrative is divided into five sections or lessons, and after completion of each section, you will complete an online multiple-choice examination to test your learning.

  • Employment Law Online Course--Employee Privacy Interests

    Location:

    Online

    Description:

    The Employment Law Online: Employee Privacy Interests focuses on employment law issues arising in connection with the privacy interests of employees. Its content covers an employer's requirements in collecting and maintaining personal information about applicants and employees. This course will also help employers in conducting investigations and other surveillance that may affect employee privacy.

  • Essentials of Process Management LIVE Webinars (March 2018)

    Dates:

    • March 20, 2018: Module 1
    • March 22, 2018: Module 2
    • March 29, 2018: Module 3

    Location:

    Online

    Description:

    The Essentials of Business Process Management modules are two hours each.  The three modules include:

    • Module 1: Core Concepts (The Value Engine; Managing Business Processes; Business Process Maturity)
    • Module 2: Operational Excellence (Improving Tactical Results; The Three M's of Process Management; Sustaining Excellence)
    • Module 3: Sustaining and Leveraging Process Excellence (Transformation; Managing Across Silos; Assessing Your Organization's Maturity)
  • Executive Development Training Programs

    Location:

    James B. Henry Center for Executive Development, 3535 Forest Road, Lansing, MI, 48910.

    Description:

    The Eli Broad Graduate School of Management offers leading-edge, non-credit programs that bring measurable, long-term value to organizations by leveraging skill-intensive operations learning with strategic leadership development. In open enrollment programs and in customized programs, participants master the best, cutting-edge skills that will have an immediate impact on improving operational excellence in their organizations. At the same time, participants gain leadership perspectives and techniques they need to maximize those new skills, ultimately developing each person's potential to make strategic change happen throughout the organization. There is a wide range of open enrollment programs to address the most pressing business challenges:

    • Business Strategy, Leadership and Change Management.
    • Marketing and New Product Development.
    • Financial Management and Control.
    • Supply Chain Management.
    • Business Tools & Techniques.

    Or you can partner with our faculty experts to develop your own customized program.

  • Executive Leadership for Women: Strategies to Enhance Success-Modules 1 and 2 (October, November 2017)

    Dates:

    • October 25 - 26, 2017  -- Module 1
    • November 6 - 7, 2017  -- Module 2

    Location:

    James B. Henry Center for Executive Development, 3535 Forest Road, Lansing, MI, 48910

    Description:

    The most successful women have vision, fortitude, and the ability to work in competitive environments without compromising their unique traits and skill sets. Research shows that companies with a higher percentage of women in top management also experience a higher Return on Equity and Return on Sales. This program provides critical information and leadership insights designed to help high-potential women improve performance and productivity within their unique business environments. Based on both proven research and the personal experiences of senior executives, the program develops individualized action plans and engages organizational superiors to help support implementation. This program will also create a unique network of colleagues with similar experiences to help support future growth and development.

  • Healthcare Leadership Academy: Business Strategy For A Changing Landscape-Modules 1 and 2 (February, March 2018)

    Dates:

    • Module 1:  February 23 - 24, 2018
    • Module 2:  March 19 - 21, 2018

    Location:

    • Module 1: February 23 - 24, 2018: Grand Traverse Resort, 100 Grand Traverse Village Blvd, Acme, MI, 49610
    • Module 2: March 19 - 21, 2018: James B. Henry Center for Executive Development, 3535 Forest Road, Lansing, MI 48910

    Description:

    In this program, participants will:

    • Apply leadership strategies and skills including decision-making, managing change, conflict management, teamwork, communication and negotiation
    • Discuss business analysis, strategic management and business tools obtained in class and through projects
    • Identify emerging issues in healthcare management, best practices, and the connections between local issues and the greater healthcare environment

    You will learn best practices to sustain your organization in the future and provide you with the knowledge you need to enhance your leadership role at your healthcare organization.

  • Inspired Innovation and Implementation (March 2018)

    Dates:

    March 27, 2018.  9:00 am - 5:00 pm

    Location:

    The James B. Henry Center for Executive Development, 3535 Forest Rd, Lansing, Michigan, 48910

    Description:

    In this one-day program, you will learn about new tools and techniques to search for and encourage innovation in your organization, as well as the skills needed to build a business case and communicate your ideas effectively to ensure implementation.

  • Managing Organizational Change: How To Gain Organization-Wide Ownership For New Solutions (June 2018)

    Dates:

    June 8, 2018. 9:00 am - 4:30 pm.

    Location:

    The James B. Henry Center for Executive Development, 3535 Forest Rd, Lansing, Michigan, 48910

    Description:

    Constant improvements in technology and process capabilities coupled with increasing customer demands continue to redefine the nature of the workplace.  Implementing solutions typically requires both technical and behavioral change.  While technical challenges can, of course, be daunting, dealing with the human aspects of change is far and away the more difficult challenge.  This workshop will address critical behavioral change management concepts, and arm you with the strategies and tools that will help you manage change at both the organization and individual level.

    Think about all the situations within a typical organization in which change management is required.  Organizational redesign often forces role and responsibility shifts that can be very difficult for staff to accept.  Cross-functional improvement projects usually result in changes that make some departments apparent “winners” and others apparent “losers.”  On a more micro level, fear of change can undermind brainstorming and problem-solving meetings.  In short: The techniques learned in this course have broad application in your workplace.

  • Maximizing Sales Team Performance: Transitioning from Individual Contributor to Sales Team Leader (May 2018)

    Dates:

    May 2 - 3, 2018.  9:00 am - 4:00 pm

    Location:

    James B. Henry Center for Executive Development, 3535 Forest Rd, Lansing, MI, 48910

    Description:

    A large percentage of sales supervisors and managers are promoted from within the ranks of the sales force.  However, the competencies required for thriving in a managerial capacity and for driving sales team success are different than that required to be an effective individual sales performer. This program is designed to build the skills that sales managers need to maximize organizational performance.

  • Railway Business Administration and Leadership (RMCP 301) (April 2018)

    Dates:

    April 16 - 20, 2018.  7:30 am - 5:30 pm

    Location:

    The James B. Henry Center for Executive Development, 3535 Forest Rd, Lansing, Michigan, 48910

    Description:

    Topics covered in this program include: 

    • Principles of Marketing/Leadership
    • Introduction to Railway Management
    • Leasing/Finance
    • Railways and Supply Chain Management and Design
    • Labor-Management
    • Economics of the Rail Industry
  • Retaining and Managing Critical Knowledge (February 2018)

    Dates:

    February 27, 2018.  9:00 am - 4:30 pm.

    Location:

    The James B. Henry Center for Executive Development, 3535 Forest Rd, Lansing, Michigan, 48910

    Description:

    In the Information Age, businesses must not only mitigate “brain drain”; they must make knowledge and process wisdom a true asset that can be leveraged across the organization.  Unfortunately, traditional HR practices and high-tech knowledge management systems have not been up to the challenge for most organizations. You Will Learn How To:

    • Identify jobs/departments most at risk for loss of critical knowledge or ineffective knowledge transfer
    • Quantify your company’s turnover and retirement risk
    • Leverage a process-oriented approach to share and retain knowledge
    • Capture and communicate wisdom, not just tasks
    • Generate stakeholder support for structured knowledge sharing
    • Start small and generate resources/commitment for expansion
    • Establish a model that’s easily duplicated and accelerates learning/productivity
  • Strategic Decision Making (April 2018)

    Dates:

    April 24, 2018.  8:30 am - 5:00 pm

    Location:

    James B. Henry Center for Executive Development, 3535 Forest Rd, Lansing, MI, 48910

    Description:

    Decision-making is a central element of strategic processes within firms.  A firm’s strategic position, resource sets, and degree of competitive advantage are the outcome of a string of “big-bet” strategic decisions.  Thus, these decisions are central in determining the strategic success or failure of the firm.  However, manager’s experiences, stories in the business press, and academic research all demonstrate that the strategic decisions often fail.  Are these failures an inevitable outcome due to the riskiness of the decisions, or are they predictable surprises?

    In this program, we will explore the process of strategic decision-making and will aim to identify issues that both impede and improve the likelihood of decision success.  In our discussions, we will examine how the characteristics of decision makers, the structure and dynamics of the decision team, and the steps used in the decision process all impact the likelihood of decision success.

  • Supervisory Management in the Water/Wastewater Field (Online, Self-paced)

    Dates:

    This self-paced online course is open until December 31, 2019

    Location:

    Online

    Description:

    This self-paced, online program consists of seven lessons about key management and supervisory principles specifically designed for supervisory management in the water/wastewater field. Upon registration, you will receive a textbook and guide, as well as references to additional reading materials, with detailed instructions on how to complete the program requirements. The program is divided into seven sections, and after completion of each section, you will complete an online multiple-choice examination to test your learning.  Offers 6 CEUs.

  • Sustaining Operational Excellence: A Practical Approach To Making Improvement Everyone’s Job Everyday (February 2018)

    Dates:

    February 28, 2018.  8:30 am - 10:00 am

    Location:

    The James B. Henry Center for Executive Development, 3535 Forest Rd, Lansing, Michigan, 48910

    Description:

    Does your organization manage its processes to maintain and extend excellence?  Or does “To Be” process documentation go onto the electronic shelf until the next project.  Sustaining operational excellence isn’t about technology; it’s about culture.  Your people need the tools and motivation to use processes as the backbone for learning, improving, sharing and managing ongoing performance.This free, 90-minute management briefing puts practical tools into employees' hands for developing and sustaining operational excellence. 

  • Transformation Is Not Just For “Customers” – Rethinking The Citizen, Patient And Student Experience (February 2018)

    Dates:

    February 28, 2018.  11:00 am - 12:00 pm

    Location:

    The James B. Henry Center for Executive Development, 3535 Forest Rd, Lansing, Michigan, 48910

    Description:

    Regardless of what you call your customers, the experiences these people have when they interact with your organization have significant impact on your reputation, brand loyalty, fulfillment of mission/strategic objectives, and bottom line.  Using dramatic case studies from Disney – as well as a hospital, university and municipal agency – this free, 60-minute management briefing will describe a process your leadership team can use to generate and strategically evaluate innovations that will transform your citizen’s, patient’s, member’s or student’s entire end-to-end experience.

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