Business, Labor, & Industry
Number of Programs: 1
March 14, 2018. 8:00 am - 9:15 am.
The James B. Henry Center for Executive Development, 3535 Forest Rd, Lansing, Michigan, 48910
Today’s firms face increased competition and pressure to deliver sales and profits. Many firms are seeking strategies to get the customer more involved in the sales process, thus reducing the time and energy by companies to generate sales. While this may produce beneficial short-term benefits, what are the long-term effects on customer retention? This session identifies ways to connect with our current customers to satisfy their needs, increase loyalty, generate positive word of mouth, and ultimately increase sales, profits, and increase our customer base.