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Number of Programs: 10

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  • Business Process Management Certificate Series (March - May 2019)

    Dates:

    March 5 - May 10, 2019

    • Online modules: Essentials of BPM (live): March 5, 7, and 12, 2019 (2 hours each)
    • Classroom modules: March 19-20, April 10-11, and May 9-10, 2019

    Location:

    This program takes place both online and in a classroom. (Classroom modules: James B. Henry Center for Executive Development, 3535 Forest Road, Lansing, MI 48910)

    Description:

    Michigan State University’s Business Process Management Certificate is compatible with the Association of Business Process Management Professionals’ (ABPMP) Comprehensive Body of Knowledge.  Via three classroom modules, it provides tools and techniques you need to transform operations to reduce costs, slash service and/or cycle times, increase capacity and provide a better customer experience.  This certificate series also includes three e-learning modules that deliver traditional process improvement knowledge (Lean, Six Sigma) and cutting edge BPM techniques.

  • Facilitation Skills and Techniques Workshop

    Description:

    Facilitation Skills and Techniques (Facilitator Institute) focuses on the training of individuals who can effectively facilitate process improvement and problem solving efforts in public or private sector organizations. The five-day program represents an intensive period of training that provides substantive learning, interactive exercises to apply the principles, and the building of a toolkit of techniques useful in working with teams, task forces, and other groups.

  • Lean Production Workshop

    Location:

    Offered on-site at your organization

    Description:

    Lean Production is a system of work organization that strives to deliver high quality, low-cost products through the efficient use of resources and the elimination of waste. In the session, participants will learn about the principles and practices of lean production systems and discuss the forces that are driving manufacturing firms to change the way that they work. Participants will discuss what "lean" means to the production worker and to the front-line manager, particularly with respect to work standards, job rotation, teamwork, job intensity, and cooperative labor-management processes.  A central feature of the workshop is a simulation that will provide an opportunity for a hands-on experience of a lean work system. The simulation is designed to illustrate many of the tangible and intangible differences between mass production and lean production systems as well as to surface questions and tension points that typically need to be addressed when implementing a lean production system.

  • Measuring and Improving Processes (April 2019)

    Dates:

    April 10 - 11, 2019.  9:00 am - 4:30 pm

    Location:

    James B. Henry Center for Executive Development, 3535 Forest Road, Lansing, MI 48910

    Description:

    This seminar will arm you with tools and strategies that are fundamental to Six Sigma and other proven performance improvement methodologies.  You will learn how to 1) Identify customer requirements; 2) Measure process performance; 3) Determine root cause of business challenges; 4) Deploy process improvement strategies.

     

  • Process Redesign For Financial Services (April 2019)

    Dates:

    April 12, 2019.  9:00 am - 4:30 pm

    Location:

    The James B. Henry Center for Executive Development, 3535 Forest Rd, Lansing, Michigan, 48910

    Description:

    To survive and grow today, financial service companies must design business processes that engage customers/members and deliver service value that differentiates your organization from the competition.

    This seminar will arm you with process redesign tools and a roadmap to determine which process and technology changes will have the most impact on customer/member satisfaction, retention and service quality.  Act now.  Enroll a team of key leaders today.

  • Process Transformation: Improving and Innovating Performance (May 2019)

    Dates:

    May 9 - 10, 2019.  9:00 am - 4:30 pm.

    Location:

    James B. Henry Center for Executive Development, 3535 Forest Road, Lansing, MI 48910

    Description:

    This seminar will arm you classic process improvement skills (SPC, Lean, Six Sigma) and creative redesign techniques so you are able to deliver both continuous improvement and breakthrough solutions for your organization. You Will Learn How to:

    • Utilize a “toolkit” of Lean and Six Sigma tools
    • Interpret data and graphics to manage process performance
    • Identify the root causes that prevent your team from its achieving full potential
    • Think outside the “process box”
    • Devise innovative process designs based on customer needs
    • Evaluate and apply process improvement alternatives
    • Develop results-oriented process improvement solutions
    • Deliver more value to current and future customers
  • Professional Certificate in Change Management (Online)

    Dates:

    Ongoing - online

    Location:

    Online

    Description:

    Taught by MSU’s master’s-level faculty, two eight-week online courses focus on the opportunities presented by change as well as the proper timing for implementation. They reveal best practices for change management, including gaining support from the workforce, reshaping organizational culture, overcoming politics, and mobilizing individuals and teams to complete initiatives. You’ll take two required courses in succession - Leadership Effectiveness and Strategic Change Leadership - and earn 7 Continuing Education Units (3.5 CEUs per course).

  • Strategic Decision Making (April 2019)

    Dates:

    April 18, 2019.  8:30 am - 5:00 pm

    Location:

    James B. Henry Center for Executive Development, 3535 Forest Rd, Lansing, MI, 48910

    Description:

    Decision-making is a central element of strategic processes within firms.  A firm’s strategic position, resource sets, and degree of competitive advantage are the outcome of a string of “big-bet” strategic decisions.  Thus, these decisions are central in determining the strategic success or failure of the firm.  However, manager’s experiences, stories in the business press, and academic research all demonstrate that the strategic decisions often fail.  Are these failures an inevitable outcome due to the riskiness of the decisions, or are they predictable surprises?

    In this program, we will explore the process of strategic decision-making and will aim to identify issues that both impede and improve the likelihood of decision success.  In our discussions, we will examine how the characteristics of decision makers, the structure and dynamics of the decision team, and the steps used in the decision process all impact the likelihood of decision success.

  • Strategic Planning: A Process-Based Competition (May 2019)

    Dates:

    May 8, 2019.  9:00 am - 4:30 pm

    Location:

    James B. Henry Center for Executive Development, 3535 Forest Rd, Lansing, MI 48910

    Description:

    By linking strategy and process, companies can convert operational process excellence into distinct strategic advantages that yield a lasting competitive edge. In this seminar, participants will learn:

    • How to quantify the two-way relationship between strategy and process performance
    • Utilize Process Positioning and Blue Ocean techniques to identify process-driven opportunities
    • Capitalize on process innovation and improvement successes to create a competitive advantage
    • Create a strategic plan that leverages unique process capabilities (or core competencies) to successfully position your company in the market
    • How to align measurement systems to support strategic, cross-functional process performance
    • How to dramatically improve all measures of organizational success
  • Thought Leadership Series: Critical Issues for Managers (February - May 2019)

    Location:

    The James B. Henry Center for Executive Development, 3535 Forest Rd, Lansing, Michigan, 48910

    Description:

    The purpose of business is to find and serve a customer.  Therefore, any enterprise that hopes to succeed long-term must infuse knowledge of the customer into its people, processes and strategy.

    THERE ARE FOUR ONE DAY PROGRAMS FOR THE FULL THOUGHT LEADERSHIP SURVEY: *THESE PROGRAMS CAN BE TAKEN INDIVIDUALLY*

    • Retaining and Managing Critical Knowledge  February 26, 2019
    • Evolving Role of the Process Manager March 21, 2019

    • Process Redesign for Financial Services April 12, 2019

    • Strategic Planning: A Process Oriented Approach May 8, 2019
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